Route A · most commonYou booked direct with the cruise line.
Royal's site. Celebrity's site. The phone number on the back of a brochure. Your booking sits in the line's call-center channel.
Window14–90 days from deposit (by line)
MechanicsSingle-party request via our agent portal.
Your old agencyN/A — there isn't one.
Time to complete24 – 48 hours
The cleanest path. We confirm eligibility within 24 hours and the agent-record updates inside 48. No call to the cruise line required from you.
Route B · more nuanceYou booked with another travel agency.
Costco Travel, AAA, AmEx Travel, CruiseDirect, a local advisor. The booking is associated with an agent ID that isn't ours.
WindowUsually ≤ 30 days from booking
MechanicsThree-party: you, your old agency, the line.
Your old agencyMust release the booking in writing.
Time to complete3 – 7 business days
We send you a short release request — by email — to forward to your old agency. They respond to the cruise line directly. We follow up and confirm when it's done. You handle one email.