SMS Program Terms
NestCruise Corp · Version 1.0
Program description
NestCruise Corp (“NestCruise,” “we,” “us”) sends informational and customer-care text messages to travelers who give consent. These texts support an active cruise inquiry, quote, booking, or post-booking service relationship. They are not marketing.
Typical message types:
- inquiry acknowledgments and quote updates
- booking confirmations
- payment reminders and final-payment date notices
- itinerary and document reminders
- travel-day notices (boarding-time changes, port substitutions communicated by the cruise line)
- customer-support replies, including back-and-forth on an open question
- opt-in confirmations, HELP responses, and STOP confirmations
This program does not send promotional offers, special deals, marketing campaigns, or third-party advertising by text. If NestCruise later launches a separate promotional SMS program, that program will require its own separate express written consent.
How consent is obtained
Consent is obtained at the time the traveler provides a mobile number to NestCruise. The traveler must check an unchecked-by-default consent box that states:
By checking this box and providing my mobile number, I agree to receive informational and customer-care text messages from NestCruise regarding my cruise inquiry, quote updates, booking confirmations, payment reminders, itinerary or document reminders, travel-related service notifications, and customer support. Message frequency varies based on my inquiry and booking activity. Message and data rates may apply. Reply STOP to opt out and HELP for help. Consent is not a condition of purchase. See Privacy Policy and SMS Program.
The consent box appears on the same screen as, and immediately adjacent to, the mobile-number field and the submit button. For travelers who give consent by phone, NestCruise sends a follow-up confirmation text and requires the traveler to reply YES (double opt-in) before the program is activated for that number.
Consent is single-seller under FCC 47 CFR §64.1200(a)(10): the consent obtained here applies only to NestCruise. NestCruise does not transfer SMS consent to partners, affiliates, suppliers, or third parties. If the traveler arrived at NestCruise through a partner’s tracked link, the partner does not receive the traveler’s phone number and has no SMS relationship with the traveler.
Message frequency
Frequency varies based on the traveler’s inquiry, booking activity, and support needs. A typical pre-booking inquiry may generate 2–5 messages; an active booking may generate 5–15 messages across the lifecycle (quote → deposit → final payment → pre-cruise → post-cruise).
Message and data rates
Message and data rates may apply.Standard message and data rates from the traveler’s mobile carrier may apply. NestCruise does not charge for SMS.
How to opt out (STOP)
Reply STOP (or END, CANCEL, UNSUBSCRIBE, QUIT) at any time to any SMS message from NestCruise. NestCruise will send one final confirmation message and then suppress all further SMS to that number. Per FCC 47 CFR §64.1200, NestCruise honors revocation requests within ten (10) business days; as an operational matter, NestCruise processes STOP immediately upon receipt of the carrier-forwarded inbound message.
Travelers may also revoke consent by:
- emailing hello@nestcruise.com with the phone number to be removed
- calling (877) 837-3843 and asking for SMS opt-out
- requesting opt-out through any reasonable means consistent with FCC guidance
Revocation by any of these methods will be honored regardless of the original opt-in channel.
How to get help (HELP)
Reply HELP to any SMS message from NestCruise. The automatic reply will identify NestCruise and provide a phone number and email address for support. Travelers may also contact us directly:
- Phone: (877) 837-3843
- Email: hello@nestcruise.com
- Support: bookings@nestcruise.com
Privacy and data handling
Phone numbers and SMS-related personal information are processed under the NestCruise Privacy Policy, which describes what we collect at opt-in, how we use phone numbers and message content, the service providers that help us deliver SMS, how long we retain consent records (a minimum of six years, per A2P 10DLC guidance), and how to exercise CCPA/CPRA, GDPR, and state-equivalent privacy rights. We do not sell your mobile information, and we do not share it with third parties for their own marketing.
NestCruise stores a consent record for each opt-in with the following audit fields:
| Field | Purpose |
|---|---|
| phone (E.164 format) | The opted-in number |
| consent timestamp (UTC ISO-8601) | When opt-in occurred |
| consent method | webform-checkbox, verbal, or double-opt-in |
| source URL | Page or call origin |
| disclosure version | Identifier for this document at the time of opt-in |
| consent text snapshot | Exact text the traveler accepted |
| IP bucket (hashed) | Hashed source-IP, not raw |
| user agent | Browser/device at opt-in |
| session ID | Internal session identifier |
| campaign code | nestcruise_info_support_sms |
| double opt-in status | Required if originally collected by phone |
| STOP status + timestamp | Current opt-out state |
NestCruise uses standard administrative, technical, and organizational safeguards consistent with its obligations under the New York SHIELD Act (NY GBL §899-bb).
Sender identity
Outbound texts from this program identify NestCruise by brand name at the start of each message body. NestCruise may use one or more registered numbers; all of them will identify themselves as NestCruise.
Relationship to other communications
This program is separate from:
- transactional email (booking confirmations, invoices) — see the Privacy Policy
- voice calls placed by NestCruise advisors — these occur under the traveler’s existing inquiry or booking relationship
- any future promotional or marketing program — those would require their own separate consent
Carrier guidance
This program is designed to align with:
- TCPA 47 USC §227 (prior express consent required for non-emergency autodialed/prerecorded calls and texts; consent must be specific to one seller per the FCC 1:1 rule)
- FCC 47 CFR §64.1200 (revocation honored within 10 business days by any reasonable means)
- CTIA Messaging Principles & Best Practices
- T-Mobile and AT&T Codes of Conduct for application-to-person (A2P) messaging
- A2P 10DLC campaign-registration requirements via The Campaign Registry
- New York General Business Law §399-p (automatic dialing announcing device / SMS)
Carriers are not liable for delayed or undelivered messages.
Versioning
This disclosure is referenced by version identifier in our consent records. A material change to the program scope, message types, frequency expectations, or sender identity triggers a version bump and a new effective date. Existing consent records continue to reflect the version in force at the time of opt-in; if a traveler’s consent was for v1.0 and we later move to v1.1 with new message types, we will obtain fresh consent for the new types or limit messaging to the v1.0 scope for that traveler.
Contact
NestCruise Corp · CLIA Member 00592834 Email: hello@nestcruise.com · Phone: (877) 837-3843